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Smart Choice Super

How to make a complaint, compliment or provide feedback

We value your feedback and we’re committed to resolving any concerns you may have. If you have a complaint, our service representatives can usually resolve it quickly over the phone on 13 12 87 or +61 2 8366 1500 (international clients)

Email us at: superfeedback@insigniafinancial.com.au

Write to:
Complaints Resolution Manager
OnePath Custodians Pty Limited
GPO Box 5107
Sydney NSW 2001

Lodge an online compliment, suggestion or complaint

An assigned case manager will conduct a fair review and provide you with a full response in writing.

Further help – The Australian Financial Complaints Authority (AFCA)

If you don’t receive a response to your complaint within 45 days (or 90 days for certain death benefit-related claims) or if you’re not satisfied with our response to your claim, you may be able to lodge a complaint with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au

Email: info@afca.org.au

Telephone: 1800 931 678

In writing to:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

Time limits may apply to complain to AFCA so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.

Insignia Financial Group Complaints Policy documents

Insignia Financial Group Complaints Policy (PDF, 440 KB)
Insignia Financial Group Complaints Policy – Arabic (PDF, 451 KB)
Insignia Financial Group Complaints Policy - Greek (PDF, 812 KB)
Insignia Financial Group Complaints Policy – Italian (PDF, 611 KB)
Insignia Financial Group Complaints Policy - Simplified Chinese (PDF, 975 KB)
Insignia Financial Group Complaints Policy - Traditional Chinese (PDF, 869 KB)
Insignia Financial Group Complaints Policy - Vietnamese (PDF, 764 KB)
Insignia Financial Group Complaint Policy Acknowledgment Flyer (PDF, 321 KB)

Contact us

Get online

Register for online access to your ANZ Smart Choice Super account in less than two minutes.

If you’ve already registered, log in to manage your account.

Log in
Need help?

Message or call the ANZ Smart Choice Super team on 13 12 87 weekdays 8.30am to 6.30pm (AEST).

 

Find out how our Hearing and interpreting services can support you.

Email us

smartchoice@insigniafinancial.com.au

This information has been prepared by OnePath Custodians Pty Limited (ABN 12 008 508 496, AFSL 238346) (OPC) as Trustee of Retirement Portfolio Service (ABN 61 808 189 263). ANZ Smart Choice Super suite of products which includes ANZ Smart Choice Super and Pension, ANZ Smart Choice Super for employers and their employees and ANZ Smart Choice Super for QBE Management Services Pty Ltd and their employees. ANZ Smart Choice Super is part of the Retirement Portfolio Service. OPC is part of the Insignia Financial Group of companies comprising Insignia Financial Ltd ABN 49 100 103 722 and its related bodies corporate (Insignia Financial Group)

This information is general in nature and does not take into account your objectives, financial situation and needs. Before acting on any of this information, you should consider its appropriateness, having regard to your objectives, financial situation and needs. You should consider obtaining financial advice before making any decisions based on this information. It is recommended that you consider the relevant Product Disclosure Statement (PDS) and Target Market Determination (TMD) before you make any decisions about your superannuation or insurance. You can obtain the latest copy of the PDS (or other disclosure documents) and TMD by calling 13 12 87 or by searching for the applicable product on our website at anz.com

Any general tax information provided is intended as a guide only and is based on our general understanding of taxation laws. It is not intended to be a substitute for specialised taxation advice or an assessment of your liabilities, obligations or claim entitlements that arise, or could arise, under taxation law, and we recommend you consult with a registered tax agent.

Opinions constitute our judgement at the time of issue and are subject to change. Neither OPC nor any member of the Insignia Financial Group, nor ANZ, accept responsibility for any loss or liability incurred by you in respect of any error, omission or misrepresentation in the information in this communication.

The Australia and New Zealand Banking Group Limited (ABN 11 005 357 522) (ANZ) brand is a trademark of ANZ and is used by OPC under licence from ANZ. ANZ and the Insignia Financial Group are not related bodies corporate. ANZ does not stand behind or guarantee these products.

© Australia and New Zealand Banking Group Limited (ANZ) 2021 ABN 11 005 357 522. ANZ's colour blue is a trademark of ANZ.

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